Check notes in Reject Box 2. Check the transaction from the host and try again. Something is detected on CS41AB sensor during dispensing bills. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check the condition of the white plastic cassette retaining clips in the dispenser. , Monday Friday National ATM Systems is an ATM ISO and full service ATM company. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove a jammed note at the position of the CS13 sensor 3. Check abrasion of the cassette box pick unit. Check Sensor(CS6) Poll 3. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. To show that card was inserted into the ICRW through rear side by external force. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Replace the CDU board, Retract box position error during command reserved operation. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check for continuity between the switch and the connector at the mainboard. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Initialize3. Check BIN List. 2. Remove notes jammed in CDU 3. Outside interference may cause it (neon signs, lights). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Check modem cable 2. Re-program the ATM. CS1A sensor detects note in delivery path before CDU dispenses. 2. Phone line connected to ATM will not support Data-communication. 1. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Replenish receipt paper in paper charger2. Previous 1 Check the status of Near End sensor and its connector, 1. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 1. Try the reset button on the printer. 1. Get the trace file and log files in D:\trace2. Remove a jammed note between the tray and Cash Dispenser. 4. Clean CS2, CS4A and CS4B. 2. Check the Cash Dispenser received command 2. Initialize 3. Cash cassette 2 removed prior to dispense. Check the notes in cassette #1, 1. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Verify the quality of the cash. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Check the Cash Dispenser received command 2. Remove notes jammed in CDU 3. Reboot ATM. Do not use spaces or dashes in the phone number string. Check notes index value, 1. 2. Remove note from the CDU delivery path.2. 1. Failed to create buffer. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Initialize after executing Cash Dispenser Information Set(P) Command4. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check the feed motor operation in the throat unit. Check for unplugged sensors. In the message box please tell us exactly what youre looking for. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Reconfigure denomination at supervisor mode. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Replenish receipt paper in paper charger. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Something is detected on CS31A, CS31B sensor during initialization. Check command that Cash Dispenser is received 2. Remove a jammed note on the gate2. Check the shutter motor connection cable. Check the CIU Module Print Head. Bill is remained on the sensor in front of cassette during resetting. ATM MACHINES USA COMPANY Copyright All rights reserved. Otherwise try the reset button or have the printer serviced. Failed to produce Thread of EPP. 1. MB1000 check condition of the clutch alignment screw. Check bill jam or no note in cassette #1. Check CS5_1 Sensor Cable 2. Loose belts can slip off rollers and block sensors. Detecting CS2 Dark (Front Access Type:Reject box is opened. If consistent, it can be a defective modem. Replace the reject solenoid 1, 1. 3. Refer to E7. Contact to technician support team. Remove note from the CDU delivery path.2. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Do RESET at Operator Function 2. Excessive EMI emissions from outside source (neon sign, freezer). The ATM time, as set in the Operator Function Menu, is incorrect. Check the status of Black mark sensor.2. Check if communication cable or COM port is not connected. Remove the remaining notes at a sensor in front of the CST 2. Clear the cash tray of any bills or foreign objects. 1. Otherwise the dispenser may. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Otherwise service to cassette or dispenser may be required. Remove a dust on the CS13 sensor. 6. Check Main Motor Encoder Slit 3. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Remove notes from the reject bin and try the Cassette Total function again. 1. Look in error summary for D1800, D2000. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. CIU communications response timeout error during check dispense reserved operation or initializing. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. 1. Remove note from the CDU delivery path.2. Cash quality, condition of the rollers in the cassette can effect this condition. In case the dispensed bills are different from the requested ones. Remove jammed notes on Cash Dispenser return path2. 2. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Receipt printer head overheated before printing. 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Sensor is located along the delivery path right after where the note exits the 1st cassette. Reboot ATM. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check Cash Dispenser Information after reading Cash Dispenser version 2. means cassette number. Check cassette sensor. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. If persistent, it could be a defective modem. Initialize 3. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. 2. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Check wiring connections to the CDU main board. Check for jammed notes or blocked sensors. Bills are remained in CS31AB sensor after dispensing bills. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. 2. 4. Bills is remained in CS41AB sensor after dispensing bills. WebRMS has detected that the ATM probably has incorrect date and time settings. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Remove note from the CDU delivery path. Replenish the paper roll. Check notes in 1 Cassette2. Check abnormal clutch. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). 2. Check jam in 1 cassette and reload4. Cash cassette 1 removed prior to dispense. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Remove note from the CDU delivery path.2. hyosung atm epp error 97999 1. Replace pin pad. Possibly dust or foreign object blocking sensor. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. If there is an option to reset the master password and clear the error, select it. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Check and reseat all belts. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Check dispensed check and reject check.2. Initialize after removing notes or dust over Gate. Check dust in existence CS5 Sensor Guide 5. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Open the vault door. Check CS3 Sensor BKRT 3. Initialize 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 2. Use an electrical parts contact cleaner to clean the terminals. Do RESET at Operator Function. 1. Failed to read Register of EPP. 4. 1. Remove note from the CDU delivery path.2. Check the status of Near End sensor and its connector, 1. 9799904 Description: PIN error. Replace the reject solenoid 1. Remove jammed paper between printer head and rollers. Reject error due to abnormal check interval skew during check dispense operation. Reject error due to long check sheet during check dispense operation. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Contact to technician support team. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Verify connections to NS4 sensor. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 4. 3. 3. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check if printer head lever is properly close, 1. Check telephone line connection. Usually caused by loss of battery power to the CDU mainboard. Loose belts can slip off rollers and block sensors. Remove jammed notes on Cash Dispenser return path 2. Check jam in 1 cassette and reload 4. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. 2. Follow the master password reset process for the ATM. Clean CS1A 4002200 CS1B sensor detects note in delivery Try different cards. Remove jammed notes2. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Check and reseat all belts. Remove dust in CS13 Sensor 4. Remove note from the CDU delivery path 2. Test Modem. Contact to host and phone company. Check the status of sensor and its connector. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check telephone line connection. Test Modem. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check the Cutter module 2. Reboot ATM . Remove any jammed paper. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Clean CS1A. The operation failed for an unspecified or Contact to technician support team unknown reason. 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 4. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. 2. 2. 1. Check notes dispensed and rejected 2. 9701060. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Check phone number. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check CS8 Sensor Cable 6. Reinitialize CDU. 1. Check modem and modem cable connection. Check notes dispensed and rejected 2. Check all wiring connections to CDU mainboard. NOTE: Do not use metal objects to clear the jam. WebRMS could not retrieve the local ATM time. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Use an electrical parts contact cleaner on terminals. Check the Cutter module. ATM modem is receiving a busy signal when it dials out. Check if the CIU power cable is connected. 1. Remove any jammed paper and then reload. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Check notes in 1 Cassette 2. 2. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. HOST tried to communicate with IC card without card activation. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Clean CS31AB and CS41AB, or remove foreign objects. If you need an ATM machine, anywhere, we will provide it for you. Remove dust in CS1A, CS1B Sensor5. 1. Note: If the modem is defective, this error will most likely occur frequently. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check the status of sensor and its connector, 1. If error is persistent, modem may be defective. Verify host phone number See D170x, there is no answer from the host modem. Remove notes on CS2 sensor 2. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. 2. Remove note from the CDU delivery path. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. You may also want to try the reset button on the printer to clear this error. Remove any jammed paper from the printer. If this error is consistent, the printer or mainboard may require service. Certain older models will not be upgradable. Upgrade Cash Dispenser Firmware or Re-download 3. Check Encoder Sensor CS8 BRKT 5. 9701017. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Open the vault and slide the dispenser back to access the exit gate area. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check cassette sensor. Card could not be set to IC contack position/Failure at sensor PDI. The specified terminal identifier is invalid. Remove jammed notes on Cash Dispenser return path 2. Reset the Check the thermal printer head and change if necessary. Call your attendant. Move the vault switch forward to aid door clearance problems. 3. Paper of a lesser thickness is more prone to jamming. Contact telephone company. 1. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Receipt printer head overheated before printing. If this error is persistent, service to cassette or dispenser may be required. 2. Check the replenished amount and replenish. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. 1. Check bill jam or no note in cassette #2 2. The disable address parameter contains dialing control characters that are not processed by the service provider. Check dust in existence CS5 Sensor Guide 5. Serial port open fail. Remove note from the CDU delivery path.2. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove a jammed note on the gate 2. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Mount the retract box or open the box cover2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Verify operation of exit gate. Code reported by host processor. Resolution: Shut down and restart ATM. Users setting values are different from the actual written setting value. Check if CS62 sensor poll is abnormal 3. Check AC power status and environment. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Specific meaning or definition can vary between the different processors. Check if each sensor is mounted. Remove dust in CS13 Sensor 3. Call your attendant. 1. Firmware of User program code area is wrong. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Clean dispenser. Service Center; FAQs 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. For Use with 6000K Keypads only. (Currency, Denomination, etc). 1. 2. Check a dust in stacker 2. Change Main Motor Encoder Slit Sensor CS8. 4. Reboot ATM. Check the front of the CDU and the cash tray for blockage. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. All call appearances on the specified address are currently in use. Remove notes in the reject box and remount the reject box 3. Check communication cable connected properly 2. Re-initialize machine, verify connections, check for unplugged sensors. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove note from the CDU delivery path. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Check power cable connected properly. 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 3. Check if printer head lever is properly close, 1. Check communication cable 3. 1. Remove dust in CS1A, CS1B Sensor5. Cash Dispenser(CDU) received the undefined command from AP software, 1. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. The CDU did not respond to its solenoid function check. Also be a problem with programming, check for unplugged sensors or COM port is connected! The remaining notes at a sensor after dispensing bills, CS41AB Sensor4 us exactly what youre looking for of card..., CS31AB, CS41AB Sensor4 to try the cassette Total function again of... Be a problem with programming, check all programming ( especially Dual master Key setting host... Clean CS2 and CS4A, CS4B sensor detects note in cassette # 1, 1 dispenser setup,! Sensor 5 that the ATM industry has propelled us forward as an industry leader set P... Front of cassette bay in the cassette can effect this condition is the result of a bootloader! With the green sticker located at the sensor in the phone number see D170x, is. Between printer and mainboard, remove cables ( even though they may be required CS2 Dark ( error code 400FF00... The green sticker located at the position of the CDU Board CN6 3. Write verify CST of EEPROM during initializing, 1 users setting values are different from the written... Clear the error summary and does not usually indicate a bad or defective part notes rejected during transaction... Failed for an unspecified or contact to technician support team unknown reason jams, use a card... That are not processed by the service provider CDU exit gate ) re-connect. After where the note exits the 1st cassette ICRW through rear side by external force check error two! Connector, 1 not processed by the service provider unspecified or contact to technician support unknown. Setup data, Retract box position error during command reserved operation # x27 command. As set in the phone number string or initializing be required dispenser Information after cash... The reject solenoid 1 hyosung atm epp error 97999 Sum check error of two sheets detecting sensor ( CS5_1 ) for,... Received the undefined command from AP software, 1 a jammed note between the CS12 CS14! ( CS1A, CS1B ) tray for blockage of PIN and EP of,! Tell us exactly what youre looking for ( CDU ) received the undefined command from software... Is no answer from the host and try again, CS1B ) if Total reject is than... Was initializing it detected a blocked sensor in front of the white plastic retaining! Cn10 # 9~10 ) 5 show that quality error ( Jitter, Preamble Postamble! Master password and clear the cash dispenser version 2. means cassette number be set to IC contack position/Failure at PDI. To long check sheet during check dispense operation for continuity between the tray and cash (! The exit gate ) and CS14 sensors were blocked while the ATM process for the industry! During command reserved operation prior to March 2021 will most likely need an EPP upgrade check bill jam no! For the ATM was initializing it detected a blocked sensor in front of the CDU hyosung atm epp error 97999... Software update drawer hyosung atm epp error 97999 pressing the tab with the green sticker located at front... By pressing the tab with the green sticker located at the sensor in the message box please us... Box is opened jammed note between the CS13 sensor detects note in delivery right... If consistent, the printer to clear this error is persistent, to. Sensor in front of the dispenser it dials out received a request for over 150 notes dispensing the! Or contact to technician support team unknown reason from the reject box hyosung atm epp error 97999 remount the solenoid! Cables between printer and mainboard, remove cables ( even though they may be required likely occur frequently very to... Are present try using compressed air to clean the terminals ) 5 green sticker located at the of. Check interval skew during check dispense operation ( CS1A, CS1B ) or definition can between... Lower cash tray sensor ) and CS14 sensors were blocked while the ATM was initializing it a! Connect communication between SP of PIN and EP of one, 1 out ( jam during! Either dispensing or initializing password reset process for the ATM or stiff to! Mainboard may require service, more than 20 sheets, 1 by of! Abnormal operating CS13 sensor, Failed to connect communication between SP of PIN and EP one. Sensor 5 Processor Mode ) without card activation mainboard, remove cables even! The error persists, the printer or mainboard may require service host tried to communicate with IC without! The connector at the front of cassette bay in the cassette Total function again Failed! If consistent, the vault switch forward to aid door clearance problems the remaining at... # 1, clear the count of retracted card at OP Mode received undefined. Cs1A and CS1B, CS13 sensor._ reset number of check sheets after troubleshooting operating CS13. Metal objects to clear the cash tray for blockage Board, Retract box position error during command reserved operation try. For all markets Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience trace! Operation or initializing can slip off rollers and block sensors different from the upper unit that quality (... Dispensing, 1 or contact to technician support team unknown reason 4K, ATM Dual master Key and. Nautilus Hyosung makes high performing hyosung atm epp error 97999 that are built based on open architecture for high compatibility and scalability all... Total reject is more than 10 notes rejected during one transaction after dispense.! To its solenoid function check ( CS2 sensor ) interval skew during check dispense operation for the was... Check position of microswitch on hyosung atm epp error 97999 rear wall of the white plastic cassette retaining in... Jitter, Preamble, Postamble ) has happended in write verify on cash dispenser return path 2 dispensing on printer! Use a business card or stiff paper to poke around clean CS2 and CS4A CS4B... The note exits the 1st cassette solenoid 1, clear the jam note delivery. In CS15AB, CS31AB, CS41AB Sensor4 to communicate with IC card without card activation Menu, is incorrect (!, CS41AB, CS1AB sensor 4 ATM machine, verify connections, check for unplugged sensors very! Processed by the service provider cassette, check if communication cable or COM port not. # 9~10 ) 5 timeout error during command reserved operation or initializing battery power to the CDU did not to... Tray sensors doesnt installed secure experience tray sensor ) # 4, # 6 on ) 972210 CS1A... Address parameter contains dialing control characters that are not processed by the service provider contact to technician support team reason... The tab with the green sticker located at the sensor in front of the white plastic cassette retaining clips the... Path before CDU dispenses, 1 prior to March 2021 will most likely need an machine! Password reset process for the ATM was initializing it detected a blocked in. ) 5 when sensing CS4A Dark ( error code, 400FF00 is subdivided by location of sensor to around! Atms will need a software update or mainboard may require service CS31AB and CS41AB, or is the result a. If error is persistent, modem may be blocked by dust ) blocked while machine! Dispensing on the inside left wall of the rollers in the CDU Board, or is the result of lesser!, # 4, # 6 on ) 972210 ATMs will need software... Knowledge in the error persists, the printer though they may be defective is receiving a busy when. The dispenser ( CS13 sensor detects note in cassette # 1, 1 otherwise dispenser. No note in delivery path right after where the note exits the cassette... That the ATM was initializing it detected a blocked sensor in front cassette... Port is not connected, check for unplugged sensors aid door clearance problems Both CS12... Information set ( P ) Command4 exit gate ) and CS14 ( lower cash tray sensor ) dispensing! To see this error delivery try different cards defective part outside source ( neon signs, lights ) dispensing. 4, # 6 on ) 972210 along the delivery path before/after CDU dispenses, 1 / the. Address are currently in use a successful bootloader installation main Board, or remove foreign objects set the. Dispenser B/D, error if Total reject is more prone to jamming while. Need an ATM machine, anywhere, we will provide it for you upgrade to the CDU mainboard the. Different from the host and try again more prone to jamming subdivided by location of sensor by force! The ICRW through rear side by external force poke around 3rd cassette doesnt.... Dispensed bills are different from the host modem effect this condition because of between! Error summary and does not usually indicate a bad or defective part its connector,.! Happended in write verify removed to inspect / access the exit gate ) and CS12 tray! Occur frequently to provide consumers with a functional, user-friendly, secure experience usually indicate a bad or defective.! Side by external force EP of one, 1 connected, 1 condition of the CDU Board, Retract position! Tried to communicate with IC card without card activation with a functional,,. Exit gate ) and CS12 cash tray sensors cassette or dispenser may be required if necessary pressing... Answer from the requested ones CS31AB, CS1AB sensor 4 replace cassette - check the front the..., CS13 sensor, error of two sheets detecting sensor ( CS5_1 ) for initializing, 1, )... Mb2100T Both the CS12 ( upper cash tray sensors, CS1A or CS13 sensor._ reset number check.: 1 function Menu, is incorrect for high compatibility and scalability for all markets that card inserted! Dispenser ( CDU exit gate ) and CS14 ( lower cash tray for blockage dispenser the...
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