Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. . You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. You shall not transfer your rights or obligations under this agreement without our written consent. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. T&C apply. You are able to top up your fast tag securely from this app. or It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. We usually operate a reliable service however sometimes things can go wrong. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. You can view receipts for payments for up to 6 months. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Step 3. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Or, you can visit a Merseytravel Centre in person for further support. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. This often causes a conflict and the barrier will not lift in this instance. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Select the Payments option followed by Request Refund. No trains are running from the station. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Log in to manage your Mersey Tunnels account. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. Do I need to attend court? You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. We are sorry for any inconvenience caused. There is a restriction to four vehicles for each personal account. The discount is allocated to your T-FLOW account. The tour will take approx two hours. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. One of the benefits of T-FLOW is that you can manage your account online. To request a receipt, please have your card payment details available and click here. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. T-FLOW account online at merseytunnels.co.uk. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. Your phone company may add its own access charge, but they will tell you about this. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. How do I calculate my monthly Direct Debit Payment? Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. We are sorry for any inconvenience caused. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. You can access your account and statement information. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Click here to find out more about T-FLOW and calculate how much you can save. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. No discounts will be given on cash or card payments. Merseytravel fast tag account login. All applicants must have a disability that is considered permanent, longer than 12 months. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. The Resident Concession is only available for personal use. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. You must travel through an attended toll booth to receive the free journey. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Any payments made using a mobile device (e.g. Due to the elections last year, instead of being a . Click here to find out more about T-FLOW and calculate how much you can save. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. For full details on how we manage your personal data please refer to our. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Yes, it is a condition of issue that is strictly monitored. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. We aim to have normal service resumed as swiftly as possible. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. The toll fee will be deducted from your T-FLOW account. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Misuse of the concession may lead to prosecution. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. The discount is only available to class 1 vehicles, i.e., a car or small van** To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. This application provides the best possible management for your Mersey Tunnels Fast Tag. The full amount of your top up is credited towards any journeys. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. This same problem is also common with the letter D and C etc. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. For all other enquiries please email ask@merseytravel.gov.uk. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Liverpool Lime Street is currently closed to the public due to a security threat. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Customers have the option to open a personal or business T-FLOW Account. Lime Street is currently closed to the elections last year, instead of a... The Resident Concession is only available to eligible, registered T-FLOW accounts for personal journeys receipt and your... On an exclusive basis will be able to top up is credited towards any journeys condition issue... Do not proceed through the Mersey Tunnels every year for hire or.! Are eligible you will receive a number of journeys each month and multiply this by the T-FLOW it! 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